Effective Date: August 7, 2020.
- Vheda Health’s digital health programs;
- Vheda Health’s mobile applications;
- The websites the Vheda Health operates; and
- All related services and features Vheda Health provides.
- We will make our privacy commitments easy to find and easy to read.
- You have choices about what information you provide to Vheda Health and how Vheda Health will use your information for marketing purposes.
- We will use industry standard security safeguards to protect your privacy and the data entrusted to us.
- We will not sell your personal information to anyone, for any purpose. And when we share information with our subsidiaries or trusted service providers, they must comply with our privacy commitments.
We recognize the trust you place in us to safeguard your privacy. Our privacy commitments are and will remain a fundamental part of our business, and will apply to everyone who has a relationship with Vheda Health, including members, customers, and visitors to Our Sites. These commitments may expand as our business grows and we develop new ways to interact with you. We will keep you informed about these changes through our updated policies.
Protected Health Information
The Personal Information We Collect
Vheda Health may collect various Personal Information from you and certain devices that you use. This collection starts from the time you access our Services. The information we gather enables us:
- To enroll you in our Services,
- To provide you with Services,
- To respond to your questions,
- To deliver customized content,
- To understand who is using our Services,
- To personalize and improve our Services,
- To manage the security of the Services,
The Personal Information You Provide To us
We receive and store any information you enter on Services. The Personal Information you provide may include your full name, gender, contact information (e.g. your phone number, your home address), certain health information (e.g. chronic condition, weight readings, blood glucose and blood pressure readings, oxygen saturation readings, heart rate, and other activities), and any other information or data that you provide when using our Services.
Through Vheda Health programs, we may enable you to share information with us using digital equipment that we provide you that assists in tracking changes in your health and supply that information automatically to us. We refer to these devices as “Vheda Health devices.” Vheda Health devices are pre-configured to supply information to us and will share information about you and your health without requiring additional authorizations from you. Examples of Personal Information that we may receive from Vheda Health Devices include your weight, blood pressure readings, blood glucose readings, and oxygen saturation readings.
Vheda Health will use the Personal Information you provide for the purposes described above and to provide you a personalized experience in using the Services. You can choose not to provide us with certain information, but if you do make that choice, we may be unable to provide you with access to or use of many of our Service features.
We may receive a confirmation when you are not participating in our Services. We use this confirmation to initiate phone call with you so that you resume using our Services. When you receive a call from us, you can out opt to receiving further calls by making this request to the phone representative. Please keep in mind, that opting out of further phone calls may limit program reminders and other valuable Service features.
We may receive a confirmation when you are not participating in our Services. We use this confirmation to initiate a message reminding you to resume using our Services. When you receive this message from us, you can out opt to receiving calling our member support. Please keep in mind, that opting out of further messages may limit program reminders and other valuable Service features.
Information We Collect
Your health plan will provide us with information so that we can provide our services to you. Additionally, we may collect information about your activity on our Services. This is accomplished for the purpose of providing you with an optimal experience. This may include:
Mobile App Use. When using our app, we may collect certain information about such use, including your mobile device ID, operating system, you activity with the App, and length of time in the App.
Scripts. A script is a programming code designed to collect information about your interaction with the Site, Apps, and other aspects of our Services, such as a link you may click on. These scripts are temporaily downloaded on your device. These scripts remain active only while you are connected to the Services and then are deactivated or deleted.
How We Share Personal Information
Vheda Health respects the privacy of its users and will never sell your Personal Information to anyone for any reason. In connection with your participation in the Vheda Health program, we may share Personal Information, when necessary, with your doctor, hospitals and other third-party healthcare providers. If Services are provided through your health plan, we may share the Personal Information you provide with your health plan. All such information will be provided in accordance with applicable laws, including without limitation the Health Insurance Portability and Accountability Act of 1996 and other regulations. We may use de-identified data for various business purposes including product enhancement and improvement.
Protection of Vheda Health and Others
We may release your Personal Information when we believe in good faith that releasing that information is necessary to comply with applicable law, to enforce our conditions of use and other agreements, or to protect the rights, property, or safety of Vheda Health, our employees, our users, or others. If necessary and required by law, we will disclose any breach of the security, confidentiality, or integrity of your Personal Information, including, without limitation, breaches of your unencrypted, electronically stored “personal information” or “medical information” (as defined by applicable laws).
Vheda Health may remove Personal Information to create anonymous data, which we may later aggregate. This data cannot be used to identify any individual, and we will not attempt to re-identify later or allow others to do. Vheda Health may use this data for the purposes of evaluating, analyzing, researching, or enhancing Vheda Health programs and services, or business purposes. When an applicable law requires we use a particular method of de-identification, we will comply with that law. Otherwise, we will use a method that is appropriate under the circumstances and which would not reasonably identify you.
Data Protection and Security Policy
We maintain industry standard security measures, including SSL encryption, to protect sensitive data such as when it is stored by Vheda Health and when you send it to us. Further, we employ industry-standard administrative, physical, and technical safeguards to ensure the protection of information under our control from unauthorized access, use, and disclosure. Additionally, when we collect Personal Information, we will always do so in accordance with federal and state laws, including HIPAA.
For your privacy and security, your user account is protected by a password. To avoid unauthorized access to your account, we recommend you safeguard your password by not sharing it anyone.
We maintain Personal Information for registered users in accordance with our records retention policies or as required by law, and you have the right to access or modify the information we maintain regarding you at any time.
While we take great care to ensure the protection of your Personal Information, we cannot guarantee that others acting unlawfully will not succeed in efforts to undermine our security measures. Unauthorized entry, access, and use of our Sites, App, or Services may compromise security of your information at any time.
Privacy Choice and Control
You have the ability to review, modify, or request the removal of personal information we collect about you. Certain information may be retained, however, to satisfy legal obligations. We may in some circumstances provide you with the ability to choose to limit the types and frequency of communications you receive from Vheda Health. You may choose to end your relationship with Vheda Health at any point.
Deleting Your Personal Information
Your California Privacy Rights
How to Contact Us
Attn: Privacy Officer
8325 Guilford Road, Suite F
Columbia, MD 21046